Genesys Cloud - Main

View Only

Back to Library

There is a Permission or way to avoid the agenr deselect his WebRTCPhone himself

03-02-2021 21:12

Edwin Moreno

#Telephony

Statistics

0 Favorited

61 Views

1 Files

0 Shares

7 Downloads

Attachment(s)

DeselectPhone.jpg 24 KB 1 version
Uploaded - 03-02-2021

Download

Comments

Fegy Simon

02-08-2024 02:41

please check the below link.

hope it helps !

Check This Out!

Clare Wallace

07-05-2023 21:14

I have something similar where we are looking at whether a rep has deselected phone with the intention to avoid voice calls. If an agent does this, there is no alert on the dashboard or anything that flags it with us. Need a way to prove activity for select/deselect phone so we can prove the rep is avoiding interactions.

Genesys Cloud - Main

There is a Permission or way to avoid the agenr deselect his WebRTCPhone himself

Comments

Related Entries and Links