The agent multipanel UI is available as an opt-in from October 2024 to March 2025. As an admin, you will decide when - and how - your agents should opt-in.
After March 2025 all Genesys Cloud users will be on the multipanel agent UI, so make the most of the opt-in period to ensure the smoothest transition for your agents! Opt in now!
A Deployment Cheat Sheet with Links and Downloads. Please provide link to the Genesys Beyond Training Multpanel UI
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