In this video , @Gaurav Srivastava talks about recent improvements to Topic Spotting. 

Topic spotting now includes improvements to ensure that the topic spotting process recognizes numbers as alphabetical characters. This update ensures that a topic is correctly detected in a phrase that contains numbers that end with punctuation, such as inquiring whether a model number is in stock with a question mark or expressing emphasis with an exclamation mark. For more information, see Work with a topic. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.

Release Notes : https://help.mypurecloud.com/releasenote/march-15-2023/

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