In this video @Brian Feeney talks about Touchpoint variations for knowledge workbench articles. 

Knowledge authors can now use touchpoint variations on individual knowledge base articles to customize content in an article for bots, Agent Assist, Support Center, and the Knowledge App for Messenger. This feature enables authors to tailor the knowledge experience depending on how the customer receives the information, whether they connect with an agent or opt for self-service. For more information, see Touchpoint variations overview, and Add a touchpoint variation to a knowledge base article. 

https://help.mypurecloud.com/releasenote/july-12-2023/

#TAMStudios #DX #knowlodgeWorkbenchV2 #FeatureReview