Genesys Cloud - Main

Description: 

In this video @Gaurav Srivastava  talks about Transcription for Communicate voicemails.

Administrators and group owners can now enable transcription for user and group Communicate voicemails. After an administrator or group owner enables voicemail transcriptions, users receive the transcriptions in email notifications. Group owners can configure voicemail transcription and transcribed language on a per-group basis. 

For more information, see Enable voicemail transcription. 

This feature requires the following subscription:

• Communicate

Release Notes: https://help.mypurecloud.com/releasenote/march-22-2023

#TAMStudios  #communicate #VoiceMail  #FeatureReview  

Post any questions or comments below or email us at TAMStudios@Genesys.com