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In this video @Joseph Ian Romero talks about how to trigger process automation from Coaching or Learning state changes.
Administrators can now use Coaching or Learning state changes as triggers for process automation in Genesys Cloud. This feature enables automatic responses to specific events, such as updating external systems or custom metrics when training milestones are reached. For example, organizations with structured training programs can automatically update agent skills in Genesys Cloud when employees complete required training. Also, companies using gamification can update custom metrics when learning items are completed. This new capability helps organizations streamline their workflows and create tailored automation rules, reducing manual updates and improving efficiency across training and coaching processes.
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Release Notes: https://help.mypurecloud.com/releasenote/march-3-2025/
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