Genesys Cloud - Main

In this video, @Yu Tan talks about how administrators can now enable or disable the on-screen drawing feature in co-browse sessions to align with privacy and compliance requirements. This update provides more granular control over session features. On-screen drawings in co-browse sessions serve as a form of communication, but since these sessions are not recorded, drawings are not retained after the interaction. For organizations with strict compliance policies, the ability to disable this feature helps ensure that untraceable visual annotations do not create regulatory concerns.

Release Notes : https://help.mypurecloud.com/releasenote/february-24-2025/

#TAMStudios #GenesysCo-browse #Co-browse