Attachment for the Upcoming Agent UI Changes - New email component community post

Let me share the exciting news with you about our plans to update the Agent UI - email tool. This refresh is the first part of a wider facelift coming for the Agent UI.

The email tool will get a brand new UI that we believe is more suitable for the agents' everyday work.

• It will have feature parity with the current tool
• Will be cleaner and more user friendly
  • better thread handling
  • better visual hints
• Will deliver fixes to many known issues
• Will contain a few new smaller features.

At this moment we target to launch sometime during the end of August / beginning of September.

#ArchitectureandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures