In this video @Phil Gyue Sun talks about how to update agent preferred name via public API. 

Administrators can now use the public API to update agent preferred name in Person Details. This update streamlines the enablement and workflow of automation. For more information, see Users API.

Release Notes: https://help.mypurecloud.com/releasenote/january-31-2024/

#TAMStudios #FeatureReview #API #ProfileName 

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