Genesys Cloud - Main

In this video , @Shigeki Sahashi talks about the updated agent canned responses panel.

Genesys Cloud redesigned the canned responses panel in the agent user interface to offer a more intuitive and user-friendly experience and ensure consistent and professional messaging. When agents select a canned response, the updated panel displays the content with the formatting that the administrator defines at the time of creation. Additionally, the formatting automatically adjusts for clarity and consistency, based on the type of interaction. This enhancement simplifies the use of canned responses and enables agents to respond efficiently while maintaining high-quality and consistent communication across interactions.

Release Notes : https://help.mypurecloud.com/releasenote/january-20-2025/