Genesys Cloud - Main

In this video @Guru Prasadh Jeevan Rao talks about the new feature within topics and using Ai to generate new phrases

Administrators can now use AI to generate suggested topic phrases based on a topic’s name, description, dialect, and any existing phrases. This feature helps reduce manual effort and helps to ensure more consistent coverage when you configure Speech and Text Analytics topics. Administrators can request up to 10 AI-generated phrase suggestions per request, review and edit them, and then approve which phrases to add to a topic. To manage usage and cost, Genesys Cloud supports up to 100 phrase generation requests per organization per day.

Release Notes: https://help.genesys.cloud/release-notes/genesys-cloud/march-2-2026

#TAMStudios #SpeechandTextAnalytics #topics #phrases #FeatureReview #AI #WEM

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