Genesys Cloud - Main

In this video , @Guru Prasadh Jeevan Rao talks about how administrators can enable AI Guides to use approved knowledge content to answer customer questions and continue the task flow. Guide authors can inherit a knowledge source from the connected virtual agent or select a guide-specific knowledge base or configuration, with one active source at a time. AI Guides support Knowledge Workbench v2 knowledge bases and knowledge fabric configurations, and authors can preview indicative knowledge responses in AI Studio before publishing. Existing guides continue to work as they do today unless knowledge is explicitly enabled.

Release Notes - https://help.genesys.cloud/release-notes/genesys-cloud/february-16-2026/

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