Genesys Cloud - UI New Features

User Management admin page Improvements – Before & After Overview

This document provides a before-and-after comparison of the User Management / Users (People admin page), highlighting recent accessibility improvements.

The updates focus on enhanced readability, a clearer visual hierarchy, improved contrast, and more consistent interaction patterns. We have also placed special emphasis on improving workflows  to make the page easier to navigate and more inclusive for all admin users, while maintaining its original functionality and overall user experience.

There are no changes to users outside of admins e.g. to the Agent Workspace.

Release Timeline

The updated User Management/Users (People admin page) is in Beta now with a selected list of customers and expected to go live starting May 18 (tentative), following the standard Genesys Cloud regional release schedule. As with all releases, availability may vary by region.