Genesys Cloud - UI New Features

User Menu Accessibility Improvements – Before & After

This overview highlights the enhancements made to the User Menu, focusing on improved usability and accessibility.

The accompanying video presents a side-by-side comparison:

• Left: Previous User Menu
• Right: Updated User Menu

It walks through the experience step by step, demonstrating how users interact with the menu in both versions.

Several menu items act as shortcuts to key areas of the application, clearly illustrated in the video:

Main Stage shortcuts

• My Files
• Activate Queues

Collaborate/Call shortcuts

• Forward My Calls
• Select My Phone

These updates introduce no changes to existing workflows or functionality. All improvements are visual and usability-focused, aligning with accessibility best practices to provide a more intuitive user experience.

Release Timeline

The updated User Menu is expected to go live starting May 4 (tentative), following the standard Genesys Cloud regional release schedule. As with all releases, availability may vary by region.