Genesys Cloud - Main

 View Only
Back to Library

View daily agent login and logout activity for multiple agents 

02-04-2024 21:29

In this video I (Becky) talk about the ability to view daily agent login and logout activity for multiple agents. 

Supervisors can now access login and log out information for multiple agents for up to 30 days when they select View as Group in the agent status detail export function. For more information, see Agents Status Detail view and Export view data. 

Release Notes: https://help.mypurecloud.com/releasenote/january-10-2024/ 

#TAMStudios #FeatureReview #Reporting #MetricsExportReport #LogIn #LogOut


#Reporting/Analytics
#CommunityVideos(TAM,QA,etc.)

Statistics
0 Favorited
36 Views
1 Files
0 Shares
9 Downloads

Attachment(s)
mp4 file
20240110_CX_Reporting and Analytics_View daily agent logi....mp4   72.07 MB   1 version
Uploaded - 02-04-2024
 
Download

Related Entries and Links

No Related Resource entered.