Genesys Cloud - Main

In this video I (Becky) talk about the ability to view daily agent login and logout activity for multiple agents. 

Supervisors can now access login and log out information for multiple agents for up to 30 days when they select View as Group in the agent status detail export function. For more information, see Agents Status Detail view and Export view data. 

Release Notes: https://help.mypurecloud.com/releasenote/january-10-2024/ 

#TAMStudios #FeatureReview #Reporting #MetricsExportReport #LogIn #LogOut