Genesys Cloud - Main

In this video, @Christopher Visick discusses a new feature "View evaluation scores in the interaction detail quality summary"

Administrators can now see evaluation type, score, critical score, and evaluated agent directly in the Quality summary table in the interaction detail view. This change reduces the need to open each evaluation individually to understand who was evaluated and how they performed, and helps supervisors, evaluators, and managers make faster coaching and escalation decisions from a single view.

Release notes: https://help.genesys.cloud/release-notes/genesys-cloud/march-2-2026/

#TAMStudios #FeatureReview #QualityAdministrator