In this video , @Brian Feeney talks about how administrators can view Mobile Journey Tracking for enhanced agent insights.

Administrators can now enable journey tracking capabilities in mobile applications, allowing agents to view detailed information about a visitor’s mobile session and navigation within the app. When journey tracking is active in a native mobile application on iOS or Android, agents can view a visual representation of the customer’s app journey within the Journey panel on the agent desktop. This feature includes details of app visits and navigation paths, helping agents better understand the customer’s behavior and needs. With mobile journey tracking, agents gain valuable insights into the customer’s in-app experience, enabling them to provide informed and personalized assistance. This additional context helps improve issue resolution times.

Release Notes : https://help.mypurecloud.com/releasenote/december-2-2024/

#TAMStudios #JourneyManagement #insights #FeatureReviews