Genesys Cloud - Main

In this video @Gaurav Srivastava shows us how to view phrase usage in Topic Editor. 

Administrators can now see how often each phrase is used within a topic, along with links to the specific interactions where the phrase was found. This feature helps administrators better evaluate the usefulness of each phrase and decide whether to keep, revise, or remove it. Previously, administrators had no visibility into how well a phrase performed before publishing it. With this update, they can test phrases against historical interactions, giving them a clearer picture of how effectively a phrase contributes to identifying a topic. This new feature helps improve phrase accuracy and keeps topics more relevant over time.

Release Notes: https://help.mypurecloud.com/releasenote/may-26-2025/

Please post any questions or comments below, or email us at TAMStudios@Genesys.com  

#TAMStudios #TopicDetection #topics #phrases