Genesys Cloud - Main

In this video @Kumar Sanjeevi discusses a new feature "View possible shifts in the Genesys Tempo mobile app"

Administrators can now allow employees to see their potential shifts for unpublished weeks in the Genesys Tempo mobile app. This update helps employees plan their work and personal lives by providing a clearer view of when they may be scheduled. With this enhancement, employees can:

• View their possible shifts on daily and weekly schedules.
• See a visual representation of their shift probability using a blue color gradient, where darker shades indicate a higher likelihood of being scheduled.
• Distinguish between scheduled and possible shifts in the monthly calendar view.
• Access estimated paid hours for each day and week.

These updates help improve schedule transparency and flexibility, making it easier for employees to plan ahead.

Release notes: https://help.mypurecloud.com/releasenote/march-24-2025/

#TAMStudios #FeatureReview #WFM #shifts