Genesys Cloud - Main

In this video @Stalin Singh talks about how to view speech and text analytics data for a year at a time.

Supervisors and analysts can now view speech and text analytics data for up to one year at a time in the Topic Trends, Agent Topics and Queue Topics views. This feature enables supervisors and analysts to gain more actionable insights over a longer duration of time.

Read more:

• Topic Trends Summary view
• Agent topics summary view
• Queue topics summary view

Release Notes: https://help.mypurecloud.com/releasenote/june-24-2024/

#TAMStudios #FeatureReview #Speech #Analytics/WFM #Reporting/Analytics