Genesys Cloud CX

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About our PureCloud Professional Services 

09-12-2018 10:03

There are many ways to get started with PureCloud. 

  • Self start is for those customers who are comfortable getting up and running on their own without any assistance. You get access to the PureCloud Resource Center, online training modules, and web-based enablement events.

  • PureCloud Success Services are available on an annual basis and includes 24×7 emergency phone support, priority support queuing, Enablement Events and Webinars with live Q&A. Higher levels come with a named Services Manager and an assigned support team.

  • The PureCloud Partner Ecosystem. Use the PureCloud Partner Directory to find a service provider who can help you buy, implement, service, support and add value to the PureCloud Platform.

  • PureCloud Foundation Package is a prescriptive implementation of PureCloud to enable enterprises to ensure a quick deployment and value realization by leveraging best practice use cases for initial inbound voice and recording.


Note: The Professional Services terms and conditions apply to all packages offered directly by Genesys.

For more information about how they deliver and our shared success model, please click here.

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