Genesys Cloud - Main

In this video @Brian Feeney talks about web messaging and being able to now configure guest session duration

Administrators can now customize the duration of the web messaging sessions, selecting timeouts from 15 minutes up to 18 months to better align message retention with business and compliance needs. This flexibility helps to ensure that organizations can support both short-lived, anonymous chats and longer, persistent conversations, while maintaining GDPR compliance. Session expiration notifications are displayed to users in real time, and message history is retained according to the configured session duration.

Release Notes: https://help.genesys.cloud/release-notes/genesys-cloud/april-20-2026

#TAMStudios #webmessaging #FeatureReview

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