Genesys Cloud - Main

In this video, @Shigeki Sahashi discusses a new feature "WebRTC phone upgrade opt-in setting and enhanced features"

Administrators can now enable an optional setting in global telephony settings to upgrade WebRTC phones for compatibility with advanced features. When enabled, this setting standardizes WebRTC phone configuration so that phones support automatic persistent connection establishment for faster call setup and graceful media recovery to improve resiliency during network disruptions. This opt-in path helps to ensure that customers prepare WebRTC phones for current and future advanced features while maintaining control over when they upgrade configuration.

Release notes: https://help.genesys.cloud/release-notes/genesys-cloud/january-26-2026/

#TAMStudios #FeatureReview #WebRTC