Question

Answer

When is Genesys planning to fix the limitation of transcription of outbound calls considering that trunk language isn't good enough and resources are wasted transcribing conversations in the incorrect language?

We have work in place to set transcription language based on queue. No timeline yet but it's in the works.

Where/when will the empathy data be available in API/A3S?

Speech and Text Analytics APIs

I have seen empty values for empathy via API

Speech and Text Analytics APIs
Have you used this?

Will Content exploration time ranges be per day, and greater? Will we be able to search by hour?

Yes

In interaction content we get multiple records for a single conversation and when I raised a case I was told this is by design. This a miss in the design in fact as quite confusing and Genesys doesn't allow identifying which part of the transcript belongs to which users/party.

We are fixing this issue in the next few months

How is the Bulk Exporting feature envisioned to work? i.e. will be it available through an API, or just an option to do it by a user manually through the UI?

This will be available through API

Would there be a possibility in the future that Predictive Evaluation via Speech and text Analytics be included in Genesys Cloud Using Generative AI

Yes, this will be part of Supervisor Co Pilot

Does that mean that the conversation summary included in Agent Assist will be added for free to interaction details screen?

Yes, if you have agent assist or supervisor co pilot

Are you planning on limits for the new staffing groups feature in genesys cloud WFM?

Yes, we plan to have 2 limits when this feature GA. The maximum number of 1000 Staffing Groups per Business Unit, and the maximum number of agents associated with a single Staffing Group of 2000