Genesys Cloud - Main

In this video @Christopher Visick talks about the new WEM feature within WFM called WFM Time Off Assistant AI agent powered by GenesysCloud CoPilot.

Supervisors and administrators can now use the WFM Time Off Assistant AI agent to list, approve, and reject pending time off requests, as well as view limits and balances for agents within Genesys Cloud. This AI-driven feature streamlines time off management by enabling conversational interactions and automating common tasks. The assistant is designed to securely handle sensitive employee data.

Release Notes: https://help.genesys.cloud/release-notes/genesys-cloud/april-27-2026

#TAMStudios #WEM-Quality,WFM,Gamification,etc #WEM #FeatureReview

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