Genesys Cloud CX

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What is ACD? 

04-03-2018 15:08

Have you seen the What is ACD? video? I think it's a really nice basic concept video that breaks ACD down in a simple way.
#PureCloudACD

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04-10-2018 12:49

​​Thank you for this video.  I have several peers who come from outside of the call center environment, this was helpful for them to begin to understand the workflow.

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