Genesys Cloud - Main

In this video @Krishneel Mani talks about Work Automation List view OR queries. 

Administrators can now use an OR operator, in addition to the existing AND operator, when they query workitems in the Work Automation List view. Within a single worktype grouping, conditions can be connected via either AND or OR. This enhancement makes it easier to find workitems based on broad or specific criteria, such as tags, skills, service level agreements (SLAs), or custom attributes. For example, case managers can now quickly answer questions like:

• How many cases have a specific skill?
• How many cases are tagged within a particular region?
• How many cases meet multiple criteria across different case types?

By default, conditions within a group use the OR operator to help supervisors, business administrators, and case managers refine their searches more effectively. 

Read more:

• Work with List View
• Aha! idea

Release Notes: https://help.mypurecloud.com/releasenote/march-17-2025/

#TAMStudios #FeatureReview #WorkAutomation #Search #WorkItems

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