In this video, @Joseph Ian Romero discusses a new feature "Workflow triggers for collaborate chat messages"

Administrators can now trigger Architect workflows each time that Genesys Cloud creates, updates, or deletes a Collaborate chat message. This feature allows organizations to automate processes based on chat activity and improves event orchestration and process automation.

Release notes: https://help.mypurecloud.com/releasenote/september-23-2024/

#TAMStudios #FeatureReview #Triggers