Genesys Cloud - Main

In this video, @Christopher Visick discusses a new feature "Workforce management activity codes for coaching and learning"

Administrators can now set custom activity codes for coaching and learning sessions within workforce management schedules. Previously, coaching sessions defaulted to the Training activity code. This feature enables organizations to align coaching and learning activities with the most relevant categories for their business needs and provides flexibility in how coaching and learning are categorized.

Release notes: https://help.mypurecloud.com/releasenote/february-3-2025/

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