Genesys Cloud - Main

In this video, @Christopher Visick discusses a new feature "Workforce management Business Unit/Management Unit and Time Zone placement in views"

Administrators and supervisors can now view the business unit, management unit, work team, and time zone selector fields consistently across workforce management (WFM) views. Access for these views now appear in the title bar of the relevant pages to provide a uniform look and feel. This update affects several modules:

• Management Units, Service Goal Templates, Planning Groups, Activity Codes, Forecast list, Schedules list, and Intra-Day Monitoring now appear in the Business Unit list.
• Agents, Work Plans, Work Plan Rotations, Time-Off Limits, Time-Off Plans, Time-Off Requests,and Shift Trades now show the Management Unit list.
• Real-Time Adherence includes a combined Business Unit, Management Unit, and Work Team list.
• Forecasts list, Time-Off Requests, Schedules (list), Shift Trades, and Intraday Monitoring display the Time Zone list.

Also, the Forecasts module now combines the Business Unit Time Zone and Time Zone selector into a single control. This change helps standardize the interface across WFM modules and prepares for future interface enhancements.

Release notes: https://help.mypurecloud.com/releasenote/october-7-2024/