Genesys Cloud - Main

In this video @Stalin Singh discusses a new feature "Workforce management per minute scheduling granularity"

Administrators can now create work plans that reflect per minute start times and durations for shifts and activity codes in schedule generation, rescheduling, and work plan flows. This feature provides more precise scheduling based on contracted hours and reduces the need to manually adjust toward the previous 5-minute granularity limit. Also, per minute start times and durations helps to ensure better synchronization between workforce management and HR systems.

Release notes: https://help.mypurecloud.com/releasenote/september-16-2024/

#TAMStudios #FeatureReview #WFM