Genesys Cloud - Main

In this video @Christopher Visick talks about the new feature within workforce management called "Work Plan Bidding".

Supervisors can now create new work plan bids to allow agents to bid for their preferred work plans.Agents can set their preferences among the available work plans, which then automatically allocates, based on bid settings and user rankings. With this new feature, administrators gain the ability to override the system's allocations. They can manually modify the assignments before they publish the results, which ensures that the work plans meet all organizational needs and preferences. This flexibility allows for better alignment of work schedules and agent availability, leading to improved operational efficiency and agent satisfaction.

Release Notes: https://help.mypurecloud.com/releasenote/july-22-2024

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