Genesys Cloud - Main

In this video, @Krishneel Mani discusses a new feature "Workitem appearance configuration"

Administrators can now use schema display and custom panel options in work automation to control how workitems appear to agents. Administrators can adjust the order, size, and editability of form elements, select subsets of schema for display, and preview layouts from the agent’s perspective. This feature helps administrators design clearer, more efficient agent workflows while also simplifying setup for non-technical users

Release notes: https://help.mypurecloud.com/releasenote/394472/

#TAMStudios #FeatureReview #WorkAutomation