Genesys Cloud - Main

In this video, @Krishneel Mani discusses a new feature "Workitem history view"

Supervisors and administrators can now view a complete, human-readable history of each workitem directly in Genesys Cloud, including who changed what and when across attributes like status, priority, assignee, queue, due dates, custom attributes, and more. This reduces reliance on direct API calls, improves auditability and root-cause analysis, and increases confidence in Work Automation for enterprise and regulated use cases.

Release notes: https://help.genesys.cloud/release-notes/genesys-cloud/april-27-2026/

#TAMStudios #FeatureReview #WorkAutomation