Genesys Cloud - Main

Register now for AppFoundry DevCast – a live tutorial series by developers for anyone interested in learning how to integrate with and extend the functionality of the Genesys Platform. To get the most value out of DevCast, it’s recommended that viewers at least have a basic knowledge of development practices and terminology.

In this tutorial, Jason Mathison will teach you how to get a customer phone number (AKA the ANI) and attach it to the interaction using a PureCloud Data Action (API request) before routing a call. This underutilized trick can drastically improve the customer experience in even the most basic situations — like when ordering carry-out from your local wings place (a problem that hits home for Jason).

This September 26th, join Jason for this Powerpoint-free, step-by-step tutorial in which he sheds some light on PureCloud Data Actions and Architect (interaction flow designer). After the tutorial, stick around for a 10-minute Q&A session with Jason.