I got it working; thanks for your help. I did have to modify the Send Response to get the clickable link to work properly.
Original Message:
Sent: 02-02-2026 17:20
From: Lonny Schwartz
Subject: Documentation for Survey API Release 19th January
Hi Martin,
Here's my data action setup to retrieve the surveyUrl:
Input:
{
"type": "object",
"properties": {
"conversationId": {
"type": "string"
},
"surveyFormContextId": {
"type": "string"
}
}
}
Output:
{
"type": "object",
"properties": {
"customerSurveyUrl": {
"type": "string"
}
}
}
------------------------------
Lonny Schwartz
Principal PS Consultant
Original Message:
Sent: 02-02-2026 16:29
From: Martin Bunting
Subject: Documentation for Survey API Release 19th January
I am getting a failure occurred, which I think is with my output contract configuration. I created the output customerSurveyUrl as a string? My jSON is
{
"title": "SurveyCreateOutput",
"type": "object",
"required": [
"customerSurveyURL"
],
"properties": {
"customerSurveyURL": {
"type": "string"
}
}
}
------------------------------
Martin Bunting
New Era Technology
Senior Solutions Consultant
Original Message:
Sent: 01-30-2026 12:56
From: Lonny Schwartz
Subject: Documentation for Survey API Release 19th January
Hi Neil - Here's the markup I'm using in my lab for the Send Response block after generating the survey URL from data action:
"We're always improving-your feedback helps. Please share your thoughts in our quick survey.\n[Take Survey](" + State.surveyUrl + ")"
------------------------------
Lonny Schwartz
Principal PS Consultant
Original Message:
Sent: 01-29-2026 23:21
From: Neil Jones
Subject: Documentation for Survey API Release 19th January
Thank you Hari for taking the time to produce this guide - very useful.
Have one question... in your survey inbound message flow, where you depict sending a response after the successful data action call. What response message string was use to create a hyper-link, as I used a digit bot to perform this.
Regards,
------------------------------
Neil Jones
Voice Comms Lead
Awaze Uk
neil.jones@awaze.com
Original Message:
Sent: 01-29-2026 15:57
From: Hari Dasaratharaman
Subject: Documentation for Survey API Release 19th January
Hi Richard and Neil,
Thank you for your valuable feedback. Post Flow Action in Message Flows is live now and I have attached a document on the steps of getting the API to display a web survey link directly inside the Genesys Web Messenger immediately after an interaction ends.
Thank you
Hari
------------------------------
Hari Dasaratharaman
Principal Product Manager
Original Message:
Sent: 01-23-2026 05:58
From: Neil Jones
Subject: Documentation for Survey API Release 19th January
Yes, I've just come across this: https://genesyscloud.ideas.aha.io/ideas/DIG-I-1027
Our digital bots do have self service options so would work for those scenarios.
Hopefully this does come with next weeks release.
Regards,
------------------------------
Neil Jones
Voice Comms Lead
Awaze Uk
neil.jones@awaze.com
Original Message:
Sent: 01-23-2026 05:49
From: Richard Chandler
Subject: Documentation for Survey API Release 19th January
Hi Neil,
Post Flow Action in Architect Message Flows is due next week so you'll be able to use that.
In my case I wanted to create a survey without an agent so created a workflow that managed the end to end process.
------------------------------
Richard Chandler
Connect
Original Message:
Sent: 01-23-2026 05:44
From: Neil Jones
Subject: Documentation for Survey API Release 19th January
Indeed.
Understand it's early days, but I've built a quick journey using a data action to call the API and then insert the URL to the chat - works as expected. What's not clear is the comment from Genesys (highlighted below) how we interject the survey URL when a chat has completed (post agent), as from memory there isn't a 'Set Post-Flow' node available in either a digital bot or inbound message flow.
Regards,
------------------------------
Neil Jones
Voice Comms Lead
Awaze Uk
neil.jones@awaze.com
Original Message:
Sent: 01-23-2026 03:11
From: Richard Chandler
Subject: Documentation for Survey API Release 19th January
Thanks Neil,
I also saw an email this morning. Would have been helpful to have that with the release notes.
------------------------------
Richard Chandler
Connect
Original Message:
Sent: 01-22-2026 23:32
From: Neil Jones
Subject: Documentation for Survey API Release 19th January
Hi Richard,
Received the attached yesterday with the a link to the API endpoint of: post/api/v2/quality/surveys - Create a survey for a conversation.
Regards,
------------------------------
Neil Jones
Voice Comms Lead
Awaze Uk
neil.jones@awaze.com
Original Message:
Sent: 01-21-2026 06:08
From: Richard Chandler
Subject: Documentation for Survey API Release 19th January
Has anyone seen documentation on this new API? I can't see anything in the API Explorer or preview APIs. The resource center seems to be broken at the moment with lots of Page Not Found messages.
A number of users are referencing in the idea that they can't find any information.
https://genesyscloud.ideas.aha.io/ideas/WEM-I-287
#CustomerSurveys
------------------------------
Richard Chandler
Connect
------------------------------