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  • 1.  Cost estimation for Voice bot

    Posted 02-13-2025 07:50
    No replies, thread closed.

    Hello Everyone,

    My customer is planning to deploy a voice bot in the IVR, and I've been tasked with determining the cost per call.

    While reviewing the pricing details in the Resource Center, I came across the following calculation but couldn't fully understand how it's derived:

    Session time = 15 seconds
    Per minute price is $0.06 with 15-second increments
    Total: $0.015

    Session time: 18 seconds
    Cost: $0.12

    Total cost: $0.015 + $0.12 = $0.135

    Could someone please explain how this calculation is done and why the 18-second session results in a $0.012 charge?

    https://help.mypurecloud.com/faqs/what-are-the-charges-for-a-genesys-cloud-voice-bot-flow-that-uses-the-nuance-recognizer-as-a-service-integration/


    #ConversationalAI(Bots,AgentAssist,etc.)

    ------------------------------
    Paras Manchanda
    ------------------------------


  • 2.  RE: Cost estimation for Voice bot
    Best Answer

    Posted 02-13-2025 08:54
    No replies, thread closed.

    Hi Paras,

    I have left feedback on the document to clarify as I believe that it is incorrect in the example.  I think the 18 seconds should be classed as two 15 second increments, that would be $0.03 and therefore the total cost should be $0.045 for the example.  I will update here when I hear back from them as to why the calculation is correct or if they will amend the article



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



  • 3.  RE: Cost estimation for Voice bot

    Posted 02-13-2025 09:39
    No replies, thread closed.

    Hi Samuel,

    Thank you for addressing my query. I share the same assumption as you.

    Meanwhile, could you please confirm whether integration with a third-party ASR is required for Voice bots, or does Genesys have an internal ASR solution?



    ------------------------------
    Paras Manchanda
    ------------------------------

    Original Message


  • 4.  RE: Cost estimation for Voice bot

    Posted 02-20-2025 03:59
    No replies, thread closed.

    Hi Paras,

    Firstly, the resource center article has been updated, thank you for bringing it to our attention.

    Secondly, sorry for missing your follow up questions.  There is a lot of information here about Genesys Cloud: Speech recognition overview



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


  • 5.  RE: Cost estimation for Voice bot

    Posted 02-21-2025 15:56
    No replies, thread closed.

    Genesys Dialog Engine handles ASR and NLU for voice bots...so, built in.



    ------------------------------
    George Ganahl GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
    ------------------------------

    Original Message


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