Genesys Cloud - Developer Community

Hi Jerome. Thanks for the ideas. I had a bit of a play with including (in fetch URL parameters) org and provider, and also target, but it didn't change anything as far as the behaviour I'm seeing. I also tried experimenting with changing the app ...

Hi Ewomazino, Thank you. Can you please do me a favour and invoke the API GET /api/v2/routing/sms/phonenumbers/{PhoneNumberId}? expand=compliance from your Org, and use a TFN for the phone number (I assume you have TFN SMS numbers in your Org). ...

Hey Steve, I wrote an article about CX as Code, including exporting existing resources which may be useful? https://makingchatbots.com/p/cx-as-code-with-genesys-cloud The relevant sections to your questions are: ...

We have already built and managed many objects in our Genesys environments through the UI prior to starting our CX as Code journey. We're now attempting to implement CX as Code for creating, updating, and deleting all objects moving forwards. To date, ...

We have the automatic inactivity timeout configured, but can't get it to reliably log users out. Every once in a while, it does. It usually just logs them right back in, though. Based on what I've seen others say, this is likely due to using single sign-on. ...

Ok, so we handle our transfers a little differently. We use Verizon TNT (Takeback and Transfer) services to hand our calls off to the third party service. We do that by sending our DTMF tones in-band during the flow which are "heard" by Verizon (and ...

Hi Tatjana, The ticket is handled by the CARE team ------------------------------ Ewomazino Onokpise Software Engineer ------------------------------