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  • 1.  API GET Phone Number for BYO SMS returns HTTP 500

    Posted 11-30-2025 22:49
    Edited by Jason Kleitz 12-01-2025 13:01

    Hi,

    We are in process of integrationg with BYO SMS. So far, all looks god, but ran into the issue with the API GET Genesys Cloud Developer Center.

    When I'm using compliance for the query parameter GET /api/v2/routing/sms/phonenumbers/{PhoneNumebrId}?expand=compliance I'm getting the response 500 

    Can you please check this? 

    Thanks,


    #PlatformAPI

    ------------------------------
    Tatjana Knezevic

    www.startelecom.cloud

    https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
    ------------------------------



  • 2.  RE: API GET Phone Number for BYO SMS returns HTTP 500

    Posted 12-01-2025 11:31

    Hi Tatjana, 

    I just tried to reproduce the error you're getting from that endpoint and was not able to do so. Can you please open a case with CARE , this way you can share more specific data leading up to the error which will help in the debugging process. 

    Best Regards, 



    ------------------------------
    Ewomazino Onokpise
    Software Engineer
    ------------------------------

    Original Message


  • 3.  RE: API GET Phone Number for BYO SMS returns HTTP 500

    Posted 12-02-2025 09:43

    Hi Ewomazino,

    Ticket created #0003926283. 

    Thanks,



    ------------------------------
    Tatjana Knezevic

    www.startelecom.cloud

    https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
    ------------------------------

    Original Message


  • 4.  RE: API GET Phone Number for BYO SMS returns HTTP 500

    Posted 12-12-2025 17:29

    Hi Ewomazino,

    Did you have a chance to look into the ticket, as I updated it with the new details a couple of days ago? The error 500 is returned only for TFN SMS numbers (Genesys Cloud or imported).

    Thanks, 



    ------------------------------
    Tatjana Knezevic

    www.startelecom.cloud

    https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
    ------------------------------

    Original Message


  • 5.  RE: API GET Phone Number for BYO SMS returns HTTP 500

    Posted 12-15-2025 13:34

    Hi Tatjana, 

    The ticket is handled by the CARE team



    ------------------------------
    Ewomazino Onokpise
    Software Engineer
    ------------------------------

    Original Message


  • 6.  RE: API GET Phone Number for BYO SMS returns HTTP 500

    Posted 12-15-2025 21:32

    Hi Ewomazino,

    Thank you. Can you please do me a favour and invoke the API GET /api/v2/routing/sms/phonenumbers/{PhoneNumberId}?expand=compliance from your Org, and use a TFN for the phone number (I assume you have TFN SMS numbers in your Org). 

    Thanks,



    ------------------------------
    Tatjana Knezevic

    www.startelecom.cloud

    https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
    ------------------------------

    Original Message


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