Workforce Engagement Management

Hi Community, We're excited to share that a new Workforce Management capability is targeted for release during the week commencing July 27th . This upcoming feature will make it easier for WFM administrators to manage employee decision metric values ...

Hello WEM/WFM Community, We're looking for Workforce Management users who would be willing to participate in a conversation about their experience with the Intraday Management UI in Genesys Cloud. As we think about the future of Intraday ...

Hi, Thank you, Paul. I already opened a case last week (Case #0004113715), and it would be great if your team could get involved. Regarding the proposed solution, when you have approximately 400 MUs and 2-4 Time-off Plans, and the limitation for weekends, ...

Glad you we able to sort it. If you have any other questions or feedback, feel free to reach out. Cheers, ------------------------------ Paul Turner Senior Product Manager Genesys - Employees ------------------------------

Hi Jonathan, Thank you for the thoughtful feedback. This is very helpful as we think through a potential MVP. I agree that a manual rewards model could still provide value, especially for organizations already using an external rewards platform ...

Hi, Myself and perhaps a couple of WFM experts on our team would like to take part. ------------------------------ Mike Morris Manager - BCD ------------------------------

Thanks for your answer. I'll give this approach a try. ------------------------------ Mathieu Puyssegur Analyst ------------------------------

It is just the localisation of the text, this looks to be a knock-on effect of a recent language update. The underlying service and data are not affected. ------------------------------ Paul Wood Genesys - Employees WFM Product Manager ---------- ...