Workforce Engagement Management

Hi Community, We're excited to share that a new Workforce Management capability is targeted for release during the week commencing July 27th . This upcoming feature will make it easier for WFM administrators to manage employee decision metric values ...

Hello WEM/WFM Community, We're looking for Workforce Management users who would be willing to participate in a conversation about their experience with the Intraday Management UI in Genesys Cloud. As we think about the future of Intraday ...

Glad you we able to sort it. If you have any other questions or feedback, feel free to reach out. Cheers, ------------------------------ Paul Turner Senior Product Manager Genesys - Employees ------------------------------

Hi @Ispas Ana Emanuela , This sounds like a combination of zero limits and zero paid hours. If someone applies for leave on a "day off" or non-work day, the automation approves the request as a protective measure, since there are 0 paid hours affecting ...

Hi Jonathan, Thank you for the thoughtful feedback. This is very helpful as we think through a potential MVP. I agree that a manual rewards model could still provide value, especially for organizations already using an external rewards platform ...

Hi, Myself and perhaps a couple of WFM experts on our team would like to take part. ------------------------------ Mike Morris Manager - BCD ------------------------------

Thanks for your answer. I'll give this approach a try. ------------------------------ Mathieu Puyssegur Analyst ------------------------------

It is just the localisation of the text, this looks to be a knock-on effect of a recent language update. The underlying service and data are not affected. ------------------------------ Paul Wood Genesys - Employees WFM Product Manager ---------- ...