Workforce Engagement Management

Coming soon Work Plan Bid Schedule Bid Enhancements Due for release in June are the latest enhancements to our Schedule Bidding features. These are the functional and UI changes you can expect to see in the coming release: Rebranding of Work ...

Hello WEM Community Members! Did you miss our recent webinar all about enhancing your quality management process with AI? Or maybe you want to re-watch the recording or pass it along to a colleague? Whatever the case, you can access the on-demand ...

This can currently be achieved through using more granular Staffing groups or creating Staffing Groups based on the priority of the covered Planning Groups. Under the current architecture of Genesys Cloud Workforce Management, Time Off is managed at ...

Hi Eric, In addition to Paul T's advice, I'd like to point you to an item on the roadmap that might also help. The idea Ability to generate multiple weeks (ie 6) and publish specific weeks only (ie 1) in that time period would enable you to generate ...

I am currently working on integrating Workday with Genesys Cloud . At this time, we do not have access to Workday APIs , so I am using hardcoded values for time-off types and balances . As a result: I do not require any Data Actions ...

That's great! Many new features are coming! ------------------------------ Arthur Pereira Reinoldes ------------------------------

Hello, Is it just me or does it look like Workforce Management is an underrated subject within the whole cloud suite? The most I see promoted is the whole Customer (AI) Experience which obviously is an important topic in Customer Care, but the WFM experience ...

Hi everyone, As you know, Genesys forecasts include an extra day (the following Monday) for continuity purposes. We're using the ' Change daily values ​​distributions' option/modification to modify our forecasts, but this option doesn't allow us to ...