Genesys Cloud - UI New Features

Hi Nicholas, Thanks for the clarification and the screenshots. We've simplified the logic behind the UI differences: Current Logic (Pre-Enhancement): The system has always shown a different UI based on the number of conversation channels a user ...

We've enhanced the Start Conversation experience to ensure that every agent, regardless of ability, can confidently use Genesys Cloud. The "modal" as shown below has been retired in favor for popover experience. When using Screen reader users will now ...

We've added a simple but powerful enhancement to the After Contact Work (ACW) Notes experience - a live character counter . This update helps agents stay within note length limits while they write, rather than discovering issues at submission. Here's ...

(Updated: September 29, 2025) Hi Team, As we approach the early adopt GA date, I’d like to take a moment to reflect on the Beta program you participated in and sincerely thank you for the time, energy, and feedback you’ve shared with us. Together ...

Hi Srboljub, We have an idea portal item for this feature: https://genesyscloud.ideas.aha.io/ideas/DIG-I-1190 The idea is in future consideration state at the moment. ------------------------------ Máté Földi Genesys PM ------------------------ ...

Greetings Jeroen! Yes, you can search the Genesys Ideas Portal for existing enhancement requests, and post your own if you don't find an existing one. ------------------------------ Brian T. Jones | Ascension | Senior Specialist - Technology | ...

Hi, are there any plans to apply the same experience for Open Messaging? Thanks.