Genesys Cloud - UI New Features

*** THIS ENTRY WILL BE UPDATED **** This preview highlights our ongoing work to evolve the Agent Workspace experience. We’re introducing new concepts like Workpanel Navigation and Modes (including expanded support for associate ...

Hi Nicholas, Thanks for the clarification and the screenshots. We've simplified the logic behind the UI differences: Current Logic (Pre-Enhancement): The system has always shown a different UI based on the number of conversation channels a user ...

We've enhanced the Start Conversation experience to ensure that every agent, regardless of ability, can confidently use Genesys Cloud. The "modal" as shown below has been retired in favor for popover experience. When using Screen reader users will now ...

We've added a simple but powerful enhancement to the After Contact Work (ACW) Notes experience - a live character counter . This update helps agents stay within note length limits while they write, rather than discovering issues at submission. Here's ...

(Updated: September 29, 2025) Hi Team, As we approach the early adopt GA date, I’d like to take a moment to reflect on the Beta program you participated in and sincerely thank you for the time, energy, and feedback you’ve shared with us. Together ...

Hello Genesys Product team, I saw this new feature in the weekly release note and learned about the UI changes through this thread, but I could not find any mention of them in the announcement. We would greatly appreciate it if these changes could be ...

Hello @Zoltan Juricskay . Can you confirm that you are saying that the User Profile Menu Settings is not going live on 5/25/26? Or what front end release you are referring to that is being delayed? Im having a hard time keeping track of the UI changes ...