Genesys Cloud - Beta HQ

Hi Devanand, Could you do the integration between Audio connector and MS studio? Thanks, Luciano ------------------------------ Luciano Iturbide COMMERCIAL MANAGER ------------------------------

Hi Olga, Would this apply to a company that has a Lab organization and a Production organization separately that Admins need to frequently log into and out of? ------------------------------ James Bonnevie Technology Engineer Consultant --------- ...

Thomas, How can we enroll to the beta What is the process for enrolling in the beta? ------------------------------ Yvgeni Liberman Solutions Architect Mobile +972 52-6344414 Voice +972 3-9281514 e-mail yvgeni_new@itnavpro.com ...

Theresa, If you are using Genesys Cloud CX WebRTC in an Edge browser, h ave you configured the Windows System/Sound/Volume Mixer settings for Edge under the Apps section to match the Output and Input devices that are configured in the user's Audio Device ...

Customers using Genesys Enhanced TTS Standard Voice should migrate to BYOC Rate A? ------------------------------ Hugo Reboucas Opportunity Brazil - RPA ------------------------------

Hi, First of all, You must create the "Platform Integration" and test that You can get/send WA messages. After this You must configure it to use it for "BYOC Whatsapp Business Calling" using API call. Anyway, I will recommend that you contact ...

Hi Andrea, see this Community Post for information: **DELAYED** Start Conversation Modal Accessibility Enhancement for JAWS Support (Targeting Early Q1 2026) | Genesys Cloud - UI New Features ------------------------------ Kelly Robinson x ----- ...

Hi, Ian! This is the reason in our company we suggested for it to be used only in the divisions with "full" recording. In our company we have an org with 30+ divisions for contact centers in different countries - some can record everything, while others ...

Here are the Genesys Cloud CX Release Notes for this week! Aha! idea Customer engagement External Contact Management Architect digital bot flow list picker support in Singapore and Mexico regions Flow authors can ...

Hello! Come check out the convo on the idea for this release. Lots of bugs to report. Add button to one-click answer call from | Genesys Cloud Ideas Portal ------------------------------ Andrea Nadeau Technology Consultant ----------------------- ...