Genesys Cloud - Beta HQ

Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the ...

Great, thank you for the updates, Jason! ------------------------------ Giulia Barros ------------------------------

I'm very excited about the possibility of this new functionality and hope it becomes available in the near future. ------------------------------ Giulia Barros ------------------------------

Hello everyone, The Reprocess Interactions feature is currently in beta . During testing, I identified an inconsistency related to the usability of this functionality. Observed behavior: When the Genesys language preference is set to Portuguese ...

Hi Everyone The beta has been delayed again. I will update you all with updates shortly. ------------------------------ Thomas Prendergast Product@Genesys ------------------------------

Hi Olga, I would be interested in participating in this session. I do not have experience with CX as Code, but I do have experience with gc.exe. Thank you for the opportunity! ------------------------------ Yvgeni Liberman Solutions Architect Mobile ...

Bonne nouvelle, c'est maintenant corrigé. Cela fait déjà un certain temps, mais Genesys a ajouté la langue Français (Canada) dans la page des langues des statuts. Vous devez aller dans tous vos statuts et ajouter le terme approprié pour Français (Canada). ...

Good news, the had now be fixed. it's been a while already but, Genesys has added the language Francais Canada in the Status language page. You must go into all your Status and add the correct term for Francais Canada. ------------------------------ ...

Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the ...

Here's the link for the AI and System Administrators survey ------------------------------ Olga Revilla Staff User Experience Researcher ------------------------------