Genesys Cloud - Beta HQ

Hi Richard, Thanks for the response. You just gave me the gold nugget I was looking for: "The data is closer to a raw event stream..." That completely changes how I'm thinking about the solution and the data modeling required on the consumer side. I've ...

Starting next week, I will be reaching out to customers who have been accepted into the beta; providing details on the beta requirements and any important information. Following that we will be rolling out the enablement of this feature into the selected ...

Hello, Thanks for your response! I think I figured it out :) ------------------------------ Andrea Nadeau Technology Consultant ------------------------------

Just to clarify would billing / token usage work for transferring from one bot to another? Is this still considered one session or two? ------------------------------ Jeff ------------------------------

Do you manage Divisions in Genesys Cloud? We're looking for administrators to participate in a 60-minute remote UX research session about how organizations manage Divisions today and how the experience should evolve for enterprise-scale ...

Thanks for sharing the update. ------------------------------ AJAY KUMAR ------------------------------

We have opened 2 new slots for this project. So, if you are responsible for routing configurations at large companies and want to share your feedback, book your slot today ! ------------------------------ Olga Revilla Staff User Experience Researcher ...

We're looking for IT, Identity, Security, and Contact Center administrators to participate in a 60-minute remote interview about authentication and business continuity when using Single Sign-On (SSO) with Genesys Cloud. During the interview, we'll ...

Hey Jason! Just wanted to say thank you for adding all the licensing info to your posts for the releases. This is so helpful. ------------------------------ Andrea Nadeau Technology Consultant ------------------------------

Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the ...