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  • 1.  (2)No script appears in Web Messaging monitoring.

    Posted 01-06-2026 03:44
    No replies, thread closed.

    Regarding the inquiry I posted the other day about "No script appears in Web Messaging monitoring," I received the response: "Unfortunately that is not visible during the monitoring session."

     

    Could you please provide additional guidance on the following two points?
    Q1. Was there previously a feature that displayed scripts during monitoring? If so, when was the specification changed?
    Q2. Is there a planned future release for this feature?

     

    The URL I posted previously is as follows.
    https://community.genesys.com/discussion/no-script-appears-in-web-messaging-monitoring#bm1fe9914c-1484-4c28-84bb-1f4492b16035


    #ArchitectandDesign
    #DigitalChannels
    #Omni-ChannelDesktop/UserInterface

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    mizuki toyoshima
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  • 2.  RE: (2)No script appears in Web Messaging monitoring.
    Best Answer

    Posted 01-06-2026 09:36
    No replies, thread closed.

    Hello Mizuki,

    Unfortunately has not existed in the past. I did not see anything like that on the release roadmap. I would highly recommend submitting it as an idea to the Product Ideas Lab. 



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    Jason Kleitz
    Online Community Manager/Moderator
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