Hello Mizuki,
Unfortunately has not existed in the past. I did not see anything like that on the release roadmap. I would highly recommend submitting it as an idea to the Product Ideas Lab.
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Jason Kleitz
Online Community Manager/Moderator
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Original Message:
Sent: 01-06-2026 03:43
From: mizuki toyoshima
Subject: (2)No script appears in Web Messaging monitoring.
Regarding the inquiry I posted the other day about "No script appears in Web Messaging monitoring," I received the response: "Unfortunately that is not visible during the monitoring session."
Could you please provide additional guidance on the following two points?
Q1. Was there previously a feature that displayed scripts during monitoring? If so, when was the specification changed?
Q2. Is there a planned future release for this feature?
The URL I posted previously is as follows.
https://community.genesys.com/discussion/no-script-appears-in-web-messaging-monitoring#bm1fe9914c-1484-4c28-84bb-1f4492b16035
#ArchitectandDesign
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
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mizuki toyoshima
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