Genesys Cloud - Main

Hi Guys,

Keyword searching at PureClouds Resource Center has not been working for me for the last 2-3 months.
I get 504 Error below after 30 seconds of timeout. It looks like there is an issue with AWS's CloudFront. 

I wonder is it just me or is there anyone else who is experiencing the same problem?

It is very annoying not being able to search for help.


#Unsure/Other

------------------------------
Thanks,
Oktay Kemal
CCR
------------------------------

@Matt Lawson put out a message about search errors recently (I thought) but I can't find it right now. The hosting system has had problems with IPs in some regions, I think.  Work with Matt on this one.​

------------------------------
George Ganahl GCP (PureCloud) ICCE
Principal Technology Consultant
Genesys
------------------------------

Hey @OKTAY KEMAL, I'm not getting an error when I do a search. Out of curiosity, have you tried doing the search on know.genesys.com? It offer federated search, so you'll get results across multiple channels.  ​Sometimes clearing cookies and cache helps with problems like this.

Cheers!

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Hi @Matt Lawson,

Thanks. The Search @ know.genesys.com​​ works fine. Just tested again.

However, the Resource Center is still firing the same timeout error. I just tried again from home with my home ADSL network, cleared cookies, tried using Safari apart from Chrome browser, and also tried from iOS and Android phone browsers with 4G Cellular networks. The results were the same.

By the way, I forgot to mention that this is happening to all of us here in Istanbul. No one is able to perform a search from the Resource Center. 

This is the result of another test I just performed:


It looks like the problem is related to our AWS region.

------------------------------
Thanks,
Oktay Kemal
CCR
------------------------------

Original Message:
Sent: 11-03-2019 09:10
From: Matt Lawson
Subject: 504 Error @ PC Resource Center SEARCH

Hey @OKTAY KEMAL, I'm not getting an error when I do a search. Out of curiosity, have you tried doing the search on know.genesys.com? It offer federated search, so you'll get results across multiple channels.  ​Sometimes clearing cookies and cache helps with problems like this.

Cheers!

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Hi @Matt Lawson,

The search works fine as of this morning. The issue seems to be resolved.​​

Thanks for your help.


------------------------------
Thanks,
Oktay Kemal
CCR
------------------------------

Original Message:
Sent: 11-03-2019 09:56
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Hi @Matt Lawson,

Thanks. The Search @ know.genesys.com​​ works fine. Just tested again.

However, the Resource Center is still firing the same timeout error. I just tried again from home with my home ADSL network, cleared cookies, tried using Safari apart from Chrome browser, and also tried from iOS and Android phone browsers with 4G Cellular networks. The results were the same.

By the way, I forgot to mention that this is happening to all of us here in Istanbul. No one is able to perform a search from the Resource Center.

This is the result of another test I just performed:

It looks like the problem is related to our AWS region.

------------------------------
Thanks,
Oktay Kemal
CCR
------------------------------


Original Message:
Sent: 11-03-2019 09:10
From: Matt Lawson
Subject: 504 Error @ PC Resource Center SEARCH

Hey @OKTAY KEMAL, I'm not getting an error when I do a search. Out of curiosity, have you tried doing the search on know.genesys.com? It offer federated search, so you'll get results across multiple channels.  ​Sometimes clearing cookies and cache helps with problems like this.

Cheers!

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager

Hi @OKTAY KEMAL,

This issue presents itself from time to time and is typically an issue caused by our vendor blocking a series of CloudFront IP ranges.  Thanks for reporting the issue, even though it appears to have been resolved at this point.  We are continuously working with our vendor to ensure that all of our content remains available.

Josh

------------------------------
Josh Rucker
Genesys - Employees
------------------------------

Original Message:
Sent: 11-04-2019 02:50
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Hi @Matt Lawson,

The search works fine as of this morning. The issue seems to be resolved.​​

Thanks for your help.


------------------------------
Thanks,
Oktay Kemal
CCR
------------------------------


Original Message:
Sent: 11-03-2019 09:56
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Hi @Matt Lawson,

Thanks. The Search @ know.genesys.com​​ works fine. Just tested again.

However, the Resource Center is still firing the same timeout error. I just tried again from home with my home ADSL network, cleared cookies, tried using Safari apart from Chrome browser, and also tried from iOS and Android phone browsers with 4G Cellular networks. The results were the same.

By the way, I forgot to mention that this is happening to all of us here in Istanbul. No one is able to perform a search from the Resource Center.

This is the result of another test I just performed:

It looks like the problem is related to our AWS region.

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-03-2019 09:10
From: Matt Lawson
Subject: 504 Error @ PC Resource Center SEARCH

Hey @OKTAY KEMAL, I'm not getting an error when I do a search. Out of curiosity, have you tried doing the search on know.genesys.com? It offer federated search, so you'll get results across multiple channels.  ​Sometimes clearing cookies and cache helps with problems like this.

Cheers!

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager

Thanks @Josh Rucker.

By the way, this thing is getting weirder.​ 

Right now I am getting "403 Forbidden"  nginx message. There really seems to be an issue with searching...



------------------------------
Thanks,
Oktay Kemal
CCR
------------------------------

Original Message:
Sent: 11-04-2019 09:38
From: Josh Rucker
Subject: 504 Error @ PC Resource Center SEARCH

Hi @OKTAY KEMAL,

This issue presents itself from time to time and is typically an issue caused by our vendor blocking a series of CloudFront IP ranges.  Thanks for reporting the issue, even though it appears to have been resolved at this point.  We are continuously working with our vendor to ensure that all of our content remains available.

Josh

------------------------------
Josh Rucker
Genesys - Employees
------------------------------


Original Message:
Sent: 11-04-2019 02:50
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Hi @Matt Lawson,

The search works fine as of this morning. The issue seems to be resolved.​​

Thanks for your help.


------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-03-2019 09:56
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Hi @Matt Lawson,

Thanks. The Search @ know.genesys.com​​ works fine. Just tested again.

However, the Resource Center is still firing the same timeout error. I just tried again from home with my home ADSL network, cleared cookies, tried using Safari apart from Chrome browser, and also tried from iOS and Android phone browsers with 4G Cellular networks. The results were the same.

By the way, I forgot to mention that this is happening to all of us here in Istanbul. No one is able to perform a search from the Resource Center.

This is the result of another test I just performed:

It looks like the problem is related to our AWS region.

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-03-2019 09:10
From: Matt Lawson
Subject: 504 Error @ PC Resource Center SEARCH

Hey @OKTAY KEMAL, I'm not getting an error when I do a search. Out of curiosity, have you tried doing the search on know.genesys.com? It offer federated search, so you'll get results across multiple channels.  ​Sometimes clearing cookies and cache helps with problems like this.

Cheers!

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager

Hi @OKTAY KEMAL
I have reported the issue in September (https://community.genesys.com/digestviewer29/viewthread?MessageKey=675d9370-d899-4cd8-b25b-93c51cb8da0a) and it was CLoudFront restriction
And I'm facing the same issue again right now (I have tried from other PCs in my offices)​ with the same behavior I have reported, and you are facing.
Hope it will be resolved for good.

Regards from Belgrade

------------------------------
Раско Радојевић
Rasko Radojevic
------------------------------

Original Message:
Sent: 11-06-2019 04:12
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Thanks @Josh Rucker.

By the way, this thing is getting weirder.​

Right now I am getting "403 Forbidden"  nginx message. There really seems to be an issue with searching...

------------------------------
Thanks,
Oktay Kemal
CCR
------------------------------


Original Message:
Sent: 11-04-2019 09:38
From: Josh Rucker
Subject: 504 Error @ PC Resource Center SEARCH

Hi @OKTAY KEMAL,

This issue presents itself from time to time and is typically an issue caused by our vendor blocking a series of CloudFront IP ranges.  Thanks for reporting the issue, even though it appears to have been resolved at this point.  We are continuously working with our vendor to ensure that all of our content remains available.

Josh

------------------------------
Josh Rucker
Genesys - Employees


Original Message:
Sent: 11-04-2019 02:50
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Hi @Matt Lawson,

The search works fine as of this morning. The issue seems to be resolved.​​

Thanks for your help.


------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-03-2019 09:56
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Hi @Matt Lawson,

Thanks. The Search @ know.genesys.com​​ works fine. Just tested again.

However, the Resource Center is still firing the same timeout error. I just tried again from home with my home ADSL network, cleared cookies, tried using Safari apart from Chrome browser, and also tried from iOS and Android phone browsers with 4G Cellular networks. The results were the same.

By the way, I forgot to mention that this is happening to all of us here in Istanbul. No one is able to perform a search from the Resource Center.

This is the result of another test I just performed:

It looks like the problem is related to our AWS region.

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-03-2019 09:10
From: Matt Lawson
Subject: 504 Error @ PC Resource Center SEARCH

Hey @OKTAY KEMAL, I'm not getting an error when I do a search. Out of curiosity, have you tried doing the search on know.genesys.com? It offer federated search, so you'll get results across multiple channels.  ​Sometimes clearing cookies and cache helps with problems like this.

Cheers!

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager

Thanks for the information @Rasko Radojevic.

Yes, it seems it has a bigger impact than I anticipated.​ The Same problem is reported in the Middle East too.

I hope it gets fixed...

Regards.

------------------------------
Thanks,
Oktay Kemal
CCR
------------------------------

Original Message:
Sent: 11-06-2019 07:55
From: Rasko Radojevic
Subject: 504 Error @ PC Resource Center SEARCH

Hi @OKTAY KEMAL
I have reported the issue in September (https://community.genesys.com/digestviewer29/viewthread?MessageKey=675d9370-d899-4cd8-b25b-93c51cb8da0a) and it was CLoudFront restriction
And I'm facing the same issue again right now (I have tried from other PCs in my offices)​ with the same behavior I have reported, and you are facing.
Hope it will be resolved for good.

Regards from Belgrade

------------------------------
Раско Радојевић
Rasko Radojevic
------------------------------


Original Message:
Sent: 11-06-2019 04:12
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Thanks @Josh Rucker.

By the way, this thing is getting weirder.​

Right now I am getting "403 Forbidden"  nginx message. There really seems to be an issue with searching...

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-04-2019 09:38
From: Josh Rucker
Subject: 504 Error @ PC Resource Center SEARCH

Hi @OKTAY KEMAL,

This issue presents itself from time to time and is typically an issue caused by our vendor blocking a series of CloudFront IP ranges.  Thanks for reporting the issue, even though it appears to have been resolved at this point.  We are continuously working with our vendor to ensure that all of our content remains available.

Josh

------------------------------
Josh Rucker
Genesys - Employees


Original Message:
Sent: 11-04-2019 02:50
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Hi @Matt Lawson,

The search works fine as of this morning. The issue seems to be resolved.​​

Thanks for your help.


------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-03-2019 09:56
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Hi @Matt Lawson,

Thanks. The Search @ know.genesys.com​​ works fine. Just tested again.

However, the Resource Center is still firing the same timeout error. I just tried again from home with my home ADSL network, cleared cookies, tried using Safari apart from Chrome browser, and also tried from iOS and Android phone browsers with 4G Cellular networks. The results were the same.

By the way, I forgot to mention that this is happening to all of us here in Istanbul. No one is able to perform a search from the Resource Center.

This is the result of another test I just performed:

It looks like the problem is related to our AWS region.

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-03-2019 09:10
From: Matt Lawson
Subject: 504 Error @ PC Resource Center SEARCH

Hey @OKTAY KEMAL, I'm not getting an error when I do a search. Out of curiosity, have you tried doing the search on know.genesys.com? It offer federated search, so you'll get results across multiple channels.  ​Sometimes clearing cookies and cache helps with problems like this.

Cheers!

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager

Hi folks,
We worked with our vendor to remove several IP blocks that may have been causing this issue. Please let us know if you see any further 403 errors.
Thanks,

Andy Smith

------------------------------
Andy Smith
Genesys - Employees
------------------------------

Original Message:
Sent: 11-06-2019 08:18
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Thanks for the information @Rasko Radojevic.

Yes, it seems it has a bigger impact than I anticipated.​ The Same problem is reported in the Middle East too.

I hope it gets fixed...

Regards.

------------------------------
Thanks,
Oktay Kemal
CCR
------------------------------


Original Message:
Sent: 11-06-2019 07:55
From: Rasko Radojevic
Subject: 504 Error @ PC Resource Center SEARCH

Hi @OKTAY KEMAL
I have reported the issue in September (https://community.genesys.com/digestviewer29/viewthread?MessageKey=675d9370-d899-4cd8-b25b-93c51cb8da0a) and it was CLoudFront restriction
And I'm facing the same issue again right now (I have tried from other PCs in my offices)​ with the same behavior I have reported, and you are facing.
Hope it will be resolved for good.

Regards from Belgrade

------------------------------
Раско Радојевић
Rasko Radojevic


Original Message:
Sent: 11-06-2019 04:12
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Thanks @Josh Rucker.

By the way, this thing is getting weirder.​

Right now I am getting "403 Forbidden"  nginx message. There really seems to be an issue with searching...

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-04-2019 09:38
From: Josh Rucker
Subject: 504 Error @ PC Resource Center SEARCH

Hi @OKTAY KEMAL,

This issue presents itself from time to time and is typically an issue caused by our vendor blocking a series of CloudFront IP ranges.  Thanks for reporting the issue, even though it appears to have been resolved at this point.  We are continuously working with our vendor to ensure that all of our content remains available.

Josh

------------------------------
Josh Rucker
Genesys - Employees


Original Message:
Sent: 11-04-2019 02:50
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Hi @Matt Lawson,

The search works fine as of this morning. The issue seems to be resolved.​​

Thanks for your help.


------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-03-2019 09:56
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Hi @Matt Lawson,

Thanks. The Search @ know.genesys.com​​ works fine. Just tested again.

However, the Resource Center is still firing the same timeout error. I just tried again from home with my home ADSL network, cleared cookies, tried using Safari apart from Chrome browser, and also tried from iOS and Android phone browsers with 4G Cellular networks. The results were the same.

By the way, I forgot to mention that this is happening to all of us here in Istanbul. No one is able to perform a search from the Resource Center.

This is the result of another test I just performed:

It looks like the problem is related to our AWS region.

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-03-2019 09:10
From: Matt Lawson
Subject: 504 Error @ PC Resource Center SEARCH

Hey @OKTAY KEMAL, I'm not getting an error when I do a search. Out of curiosity, have you tried doing the search on know.genesys.com? It offer federated search, so you'll get results across multiple channels.  ​Sometimes clearing cookies and cache helps with problems like this.

Cheers!

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager

Thanks, Andy!

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Original Message:
Sent: 11-06-2019 15:18
From: Andy Smith
Subject: 504 Error @ PC Resource Center SEARCH

Hi folks,
We worked with our vendor to remove several IP blocks that may have been causing this issue. Please let us know if you see any further 403 errors.
Thanks,

Andy Smith

------------------------------
Andy Smith
Genesys - Employees
------------------------------


Original Message:
Sent: 11-06-2019 08:18
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Thanks for the information @Rasko Radojevic.

Yes, it seems it has a bigger impact than I anticipated.​ The Same problem is reported in the Middle East too.

I hope it gets fixed...

Regards.

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-06-2019 07:55
From: Rasko Radojevic
Subject: 504 Error @ PC Resource Center SEARCH

Hi @OKTAY KEMAL
I have reported the issue in September (https://community.genesys.com/digestviewer29/viewthread?MessageKey=675d9370-d899-4cd8-b25b-93c51cb8da0a) and it was CLoudFront restriction
And I'm facing the same issue again right now (I have tried from other PCs in my offices)​ with the same behavior I have reported, and you are facing.
Hope it will be resolved for good.

Regards from Belgrade

------------------------------
Раско Радојевић
Rasko Radojevic


Original Message:
Sent: 11-06-2019 04:12
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Thanks @Josh Rucker.

By the way, this thing is getting weirder.​

Right now I am getting "403 Forbidden"  nginx message. There really seems to be an issue with searching...

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-04-2019 09:38
From: Josh Rucker
Subject: 504 Error @ PC Resource Center SEARCH

Hi @OKTAY KEMAL,

This issue presents itself from time to time and is typically an issue caused by our vendor blocking a series of CloudFront IP ranges.  Thanks for reporting the issue, even though it appears to have been resolved at this point.  We are continuously working with our vendor to ensure that all of our content remains available.

Josh

------------------------------
Josh Rucker
Genesys - Employees


Original Message:
Sent: 11-04-2019 02:50
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Hi @Matt Lawson,

The search works fine as of this morning. The issue seems to be resolved.​​

Thanks for your help.


------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-03-2019 09:56
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Hi @Matt Lawson,

Thanks. The Search @ know.genesys.com​​ works fine. Just tested again.

However, the Resource Center is still firing the same timeout error. I just tried again from home with my home ADSL network, cleared cookies, tried using Safari apart from Chrome browser, and also tried from iOS and Android phone browsers with 4G Cellular networks. The results were the same.

By the way, I forgot to mention that this is happening to all of us here in Istanbul. No one is able to perform a search from the Resource Center.

This is the result of another test I just performed:

It looks like the problem is related to our AWS region.

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-03-2019 09:10
From: Matt Lawson
Subject: 504 Error @ PC Resource Center SEARCH

Hey @OKTAY KEMAL, I'm not getting an error when I do a search. Out of curiosity, have you tried doing the search on know.genesys.com? It offer federated search, so you'll get results across multiple channels.  ​Sometimes clearing cookies and cache helps with problems like this.

Cheers!

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager

Thanks Andy.

Unfortunately, the problem still remains. I am pasting a new screenshot with today's date.

Thanks,
Oktay



------------------------------
Thanks,
Oktay Kemal
CCR
------------------------------

Original Message:
Sent: 11-06-2019 15:18
From: Andy Smith
Subject: 504 Error @ PC Resource Center SEARCH

Hi folks,
We worked with our vendor to remove several IP blocks that may have been causing this issue. Please let us know if you see any further 403 errors.
Thanks,

Andy Smith

------------------------------
Andy Smith
Genesys - Employees
------------------------------


Original Message:
Sent: 11-06-2019 08:18
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Thanks for the information @Rasko Radojevic.

Yes, it seems it has a bigger impact than I anticipated.​ The Same problem is reported in the Middle East too.

I hope it gets fixed...

Regards.

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-06-2019 07:55
From: Rasko Radojevic
Subject: 504 Error @ PC Resource Center SEARCH

Hi @OKTAY KEMAL
I have reported the issue in September (https://community.genesys.com/digestviewer29/viewthread?MessageKey=675d9370-d899-4cd8-b25b-93c51cb8da0a) and it was CLoudFront restriction
And I'm facing the same issue again right now (I have tried from other PCs in my offices)​ with the same behavior I have reported, and you are facing.
Hope it will be resolved for good.

Regards from Belgrade

------------------------------
Раско Радојевић
Rasko Radojevic


Original Message:
Sent: 11-06-2019 04:12
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Thanks @Josh Rucker.

By the way, this thing is getting weirder.​

Right now I am getting "403 Forbidden"  nginx message. There really seems to be an issue with searching...

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-04-2019 09:38
From: Josh Rucker
Subject: 504 Error @ PC Resource Center SEARCH

Hi @OKTAY KEMAL,

This issue presents itself from time to time and is typically an issue caused by our vendor blocking a series of CloudFront IP ranges.  Thanks for reporting the issue, even though it appears to have been resolved at this point.  We are continuously working with our vendor to ensure that all of our content remains available.

Josh

------------------------------
Josh Rucker
Genesys - Employees


Original Message:
Sent: 11-04-2019 02:50
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Hi @Matt Lawson,

The search works fine as of this morning. The issue seems to be resolved.​​

Thanks for your help.


------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-03-2019 09:56
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Hi @Matt Lawson,

Thanks. The Search @ know.genesys.com​​ works fine. Just tested again.

However, the Resource Center is still firing the same timeout error. I just tried again from home with my home ADSL network, cleared cookies, tried using Safari apart from Chrome browser, and also tried from iOS and Android phone browsers with 4G Cellular networks. The results were the same.

By the way, I forgot to mention that this is happening to all of us here in Istanbul. No one is able to perform a search from the Resource Center.

This is the result of another test I just performed:

It looks like the problem is related to our AWS region.

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-03-2019 09:10
From: Matt Lawson
Subject: 504 Error @ PC Resource Center SEARCH

Hey @OKTAY KEMAL, I'm not getting an error when I do a search. Out of curiosity, have you tried doing the search on know.genesys.com? It offer federated search, so you'll get results across multiple channels.  ​Sometimes clearing cookies and cache helps with problems like this.

Cheers!

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager

Same for me
This is my Screen shot.
my IP address is 193.203.27.37



------------------------------
Раско Радојевић
Rasko Radojevic
------------------------------

Original Message:
Sent: 11-07-2019 02:50
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Thanks Andy.

Unfortunately, the problem still remains. I am pasting a new screenshot with today's date.

Thanks,
Oktay

------------------------------
Thanks,
Oktay Kemal
CCR
------------------------------


Original Message:
Sent: 11-06-2019 15:18
From: Andy Smith
Subject: 504 Error @ PC Resource Center SEARCH

Hi folks,
We worked with our vendor to remove several IP blocks that may have been causing this issue. Please let us know if you see any further 403 errors.
Thanks,

Andy Smith

------------------------------
Andy Smith
Genesys - Employees


Original Message:
Sent: 11-06-2019 08:18
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Thanks for the information @Rasko Radojevic.

Yes, it seems it has a bigger impact than I anticipated.​ The Same problem is reported in the Middle East too.

I hope it gets fixed...

Regards.

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-06-2019 07:55
From: Rasko Radojevic
Subject: 504 Error @ PC Resource Center SEARCH

Hi @OKTAY KEMAL
I have reported the issue in September (https://community.genesys.com/digestviewer29/viewthread?MessageKey=675d9370-d899-4cd8-b25b-93c51cb8da0a) and it was CLoudFront restriction
And I'm facing the same issue again right now (I have tried from other PCs in my offices)​ with the same behavior I have reported, and you are facing.
Hope it will be resolved for good.

Regards from Belgrade

------------------------------
Раско Радојевић
Rasko Radojevic


Original Message:
Sent: 11-06-2019 04:12
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Thanks @Josh Rucker.

By the way, this thing is getting weirder.​

Right now I am getting "403 Forbidden"  nginx message. There really seems to be an issue with searching...

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-04-2019 09:38
From: Josh Rucker
Subject: 504 Error @ PC Resource Center SEARCH

Hi @OKTAY KEMAL,

This issue presents itself from time to time and is typically an issue caused by our vendor blocking a series of CloudFront IP ranges.  Thanks for reporting the issue, even though it appears to have been resolved at this point.  We are continuously working with our vendor to ensure that all of our content remains available.

Josh

------------------------------
Josh Rucker
Genesys - Employees


Original Message:
Sent: 11-04-2019 02:50
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Hi @Matt Lawson,

The search works fine as of this morning. The issue seems to be resolved.​​

Thanks for your help.


------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-03-2019 09:56
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Hi @Matt Lawson,

Thanks. The Search @ know.genesys.com​​ works fine. Just tested again.

However, the Resource Center is still firing the same timeout error. I just tried again from home with my home ADSL network, cleared cookies, tried using Safari apart from Chrome browser, and also tried from iOS and Android phone browsers with 4G Cellular networks. The results were the same.

By the way, I forgot to mention that this is happening to all of us here in Istanbul. No one is able to perform a search from the Resource Center.

This is the result of another test I just performed:

It looks like the problem is related to our AWS region.

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-03-2019 09:10
From: Matt Lawson
Subject: 504 Error @ PC Resource Center SEARCH

Hey @OKTAY KEMAL, I'm not getting an error when I do a search. Out of curiosity, have you tried doing the search on know.genesys.com? It offer federated search, so you'll get results across multiple channels.  ​Sometimes clearing cookies and cache helps with problems like this.

Cheers!

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager

Hi Rasko and Oktay,
My apologies that this is taking some time to resolve. We checked again and found several blocked cloudfront IPs. These should be cleared soon. 
Thanks,
Andy

------------------------------
Andy Smith
Genesys - Employees
------------------------------

Original Message:
Sent: 11-07-2019 03:55
From: Rasko Radojevic
Subject: 504 Error @ PC Resource Center SEARCH

Same for me
This is my Screen shot.
my IP address is 193.203.27.37

------------------------------
Раско Радојевић
Rasko Radojevic
------------------------------


Original Message:
Sent: 11-07-2019 02:50
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Thanks Andy.

Unfortunately, the problem still remains. I am pasting a new screenshot with today's date.

Thanks,
Oktay

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-06-2019 15:18
From: Andy Smith
Subject: 504 Error @ PC Resource Center SEARCH

Hi folks,
We worked with our vendor to remove several IP blocks that may have been causing this issue. Please let us know if you see any further 403 errors.
Thanks,

Andy Smith

------------------------------
Andy Smith
Genesys - Employees


Original Message:
Sent: 11-06-2019 08:18
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Thanks for the information @Rasko Radojevic.

Yes, it seems it has a bigger impact than I anticipated.​ The Same problem is reported in the Middle East too.

I hope it gets fixed...

Regards.

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-06-2019 07:55
From: Rasko Radojevic
Subject: 504 Error @ PC Resource Center SEARCH

Hi @OKTAY KEMAL
I have reported the issue in September (https://community.genesys.com/digestviewer29/viewthread?MessageKey=675d9370-d899-4cd8-b25b-93c51cb8da0a) and it was CLoudFront restriction
And I'm facing the same issue again right now (I have tried from other PCs in my offices)​ with the same behavior I have reported, and you are facing.
Hope it will be resolved for good.

Regards from Belgrade

------------------------------
Раско Радојевић
Rasko Radojevic


Original Message:
Sent: 11-06-2019 04:12
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Thanks @Josh Rucker.

By the way, this thing is getting weirder.​

Right now I am getting "403 Forbidden"  nginx message. There really seems to be an issue with searching...

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-04-2019 09:38
From: Josh Rucker
Subject: 504 Error @ PC Resource Center SEARCH

Hi @OKTAY KEMAL,

This issue presents itself from time to time and is typically an issue caused by our vendor blocking a series of CloudFront IP ranges.  Thanks for reporting the issue, even though it appears to have been resolved at this point.  We are continuously working with our vendor to ensure that all of our content remains available.

Josh

------------------------------
Josh Rucker
Genesys - Employees


Original Message:
Sent: 11-04-2019 02:50
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Hi @Matt Lawson,

The search works fine as of this morning. The issue seems to be resolved.​​

Thanks for your help.


------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-03-2019 09:56
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Hi @Matt Lawson,

Thanks. The Search @ know.genesys.com​​ works fine. Just tested again.

However, the Resource Center is still firing the same timeout error. I just tried again from home with my home ADSL network, cleared cookies, tried using Safari apart from Chrome browser, and also tried from iOS and Android phone browsers with 4G Cellular networks. The results were the same.

By the way, I forgot to mention that this is happening to all of us here in Istanbul. No one is able to perform a search from the Resource Center.

This is the result of another test I just performed:

It looks like the problem is related to our AWS region.

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-03-2019 09:10
From: Matt Lawson
Subject: 504 Error @ PC Resource Center SEARCH

Hey @OKTAY KEMAL, I'm not getting an error when I do a search. Out of curiosity, have you tried doing the search on know.genesys.com? It offer federated search, so you'll get results across multiple channels.  ​Sometimes clearing cookies and cache helps with problems like this.

Cheers!

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager

Hello @Andy Smith
at least for me, the problem still persist this morning

​

------------------------------
Раско Радојевић
Rasko Radojevic
------------------------------

Original Message:
Sent: 11-07-2019 12:10
From: Andy Smith
Subject: 504 Error @ PC Resource Center SEARCH

Hi Rasko and Oktay,
My apologies that this is taking some time to resolve. We checked again and found several blocked cloudfront IPs. These should be cleared soon.
Thanks,
Andy

------------------------------
Andy Smith
Genesys - Employees
------------------------------


Original Message:
Sent: 11-07-2019 03:55
From: Rasko Radojevic
Subject: 504 Error @ PC Resource Center SEARCH

Same for me
This is my Screen shot.
my IP address is 193.203.27.37

------------------------------
Раско Радојевић
Rasko Radojevic


Original Message:
Sent: 11-07-2019 02:50
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Thanks Andy.

Unfortunately, the problem still remains. I am pasting a new screenshot with today's date.

Thanks,
Oktay

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-06-2019 15:18
From: Andy Smith
Subject: 504 Error @ PC Resource Center SEARCH

Hi folks,
We worked with our vendor to remove several IP blocks that may have been causing this issue. Please let us know if you see any further 403 errors.
Thanks,

Andy Smith

------------------------------
Andy Smith
Genesys - Employees


Original Message:
Sent: 11-06-2019 08:18
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Thanks for the information @Rasko Radojevic.

Yes, it seems it has a bigger impact than I anticipated.​ The Same problem is reported in the Middle East too.

I hope it gets fixed...

Regards.

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-06-2019 07:55
From: Rasko Radojevic
Subject: 504 Error @ PC Resource Center SEARCH

Hi @OKTAY KEMAL
I have reported the issue in September (https://community.genesys.com/digestviewer29/viewthread?MessageKey=675d9370-d899-4cd8-b25b-93c51cb8da0a) and it was CLoudFront restriction
And I'm facing the same issue again right now (I have tried from other PCs in my offices)​ with the same behavior I have reported, and you are facing.
Hope it will be resolved for good.

Regards from Belgrade

------------------------------
Раско Радојевић
Rasko Radojevic


Original Message:
Sent: 11-06-2019 04:12
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Thanks @Josh Rucker.

By the way, this thing is getting weirder.​

Right now I am getting "403 Forbidden"  nginx message. There really seems to be an issue with searching...

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-04-2019 09:38
From: Josh Rucker
Subject: 504 Error @ PC Resource Center SEARCH

Hi @OKTAY KEMAL,

This issue presents itself from time to time and is typically an issue caused by our vendor blocking a series of CloudFront IP ranges.  Thanks for reporting the issue, even though it appears to have been resolved at this point.  We are continuously working with our vendor to ensure that all of our content remains available.

Josh

------------------------------
Josh Rucker
Genesys - Employees


Original Message:
Sent: 11-04-2019 02:50
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Hi @Matt Lawson,

The search works fine as of this morning. The issue seems to be resolved.​​

Thanks for your help.


------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-03-2019 09:56
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Hi @Matt Lawson,

Thanks. The Search @ know.genesys.com​​ works fine. Just tested again.

However, the Resource Center is still firing the same timeout error. I just tried again from home with my home ADSL network, cleared cookies, tried using Safari apart from Chrome browser, and also tried from iOS and Android phone browsers with 4G Cellular networks. The results were the same.

By the way, I forgot to mention that this is happening to all of us here in Istanbul. No one is able to perform a search from the Resource Center.

This is the result of another test I just performed:

It looks like the problem is related to our AWS region.

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-03-2019 09:10
From: Matt Lawson
Subject: 504 Error @ PC Resource Center SEARCH

Hey @OKTAY KEMAL, I'm not getting an error when I do a search. Out of curiosity, have you tried doing the search on know.genesys.com? It offer federated search, so you'll get results across multiple channels.  ​Sometimes clearing cookies and cache helps with problems like this.

Cheers!

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager

Same on my end too. "403 Forbidden" error. 

My IP: 195.175.80.62





------------------------------
Thanks,
Oktay Kemal
CCR
------------------------------

Original Message:
Sent: 11-08-2019 03:29
From: Rasko Radojevic
Subject: 504 Error @ PC Resource Center SEARCH

Hello @Andy Smith
at least for me, the problem still persist this morning

​

------------------------------
Раско Радојевић
Rasko Radojevic
------------------------------


Original Message:
Sent: 11-07-2019 12:10
From: Andy Smith
Subject: 504 Error @ PC Resource Center SEARCH

Hi Rasko and Oktay,
My apologies that this is taking some time to resolve. We checked again and found several blocked cloudfront IPs. These should be cleared soon.
Thanks,
Andy

------------------------------
Andy Smith
Genesys - Employees


Original Message:
Sent: 11-07-2019 03:55
From: Rasko Radojevic
Subject: 504 Error @ PC Resource Center SEARCH

Same for me
This is my Screen shot.
my IP address is 193.203.27.37

------------------------------
Раско Радојевић
Rasko Radojevic


Original Message:
Sent: 11-07-2019 02:50
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Thanks Andy.

Unfortunately, the problem still remains. I am pasting a new screenshot with today's date.

Thanks,
Oktay

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-06-2019 15:18
From: Andy Smith
Subject: 504 Error @ PC Resource Center SEARCH

Hi folks,
We worked with our vendor to remove several IP blocks that may have been causing this issue. Please let us know if you see any further 403 errors.
Thanks,

Andy Smith

------------------------------
Andy Smith
Genesys - Employees


Original Message:
Sent: 11-06-2019 08:18
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Thanks for the information @Rasko Radojevic.

Yes, it seems it has a bigger impact than I anticipated.​ The Same problem is reported in the Middle East too.

I hope it gets fixed...

Regards.

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-06-2019 07:55
From: Rasko Radojevic
Subject: 504 Error @ PC Resource Center SEARCH

Hi @OKTAY KEMAL
I have reported the issue in September (https://community.genesys.com/digestviewer29/viewthread?MessageKey=675d9370-d899-4cd8-b25b-93c51cb8da0a) and it was CLoudFront restriction
And I'm facing the same issue again right now (I have tried from other PCs in my offices)​ with the same behavior I have reported, and you are facing.
Hope it will be resolved for good.

Regards from Belgrade

------------------------------
Раско Радојевић
Rasko Radojevic


Original Message:
Sent: 11-06-2019 04:12
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Thanks @Josh Rucker.

By the way, this thing is getting weirder.​

Right now I am getting "403 Forbidden"  nginx message. There really seems to be an issue with searching...

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-04-2019 09:38
From: Josh Rucker
Subject: 504 Error @ PC Resource Center SEARCH

Hi @OKTAY KEMAL,

This issue presents itself from time to time and is typically an issue caused by our vendor blocking a series of CloudFront IP ranges.  Thanks for reporting the issue, even though it appears to have been resolved at this point.  We are continuously working with our vendor to ensure that all of our content remains available.

Josh

------------------------------
Josh Rucker
Genesys - Employees


Original Message:
Sent: 11-04-2019 02:50
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Hi @Matt Lawson,

The search works fine as of this morning. The issue seems to be resolved.​​

Thanks for your help.


------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-03-2019 09:56
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Hi @Matt Lawson,

Thanks. The Search @ know.genesys.com​​ works fine. Just tested again.

However, the Resource Center is still firing the same timeout error. I just tried again from home with my home ADSL network, cleared cookies, tried using Safari apart from Chrome browser, and also tried from iOS and Android phone browsers with 4G Cellular networks. The results were the same.

By the way, I forgot to mention that this is happening to all of us here in Istanbul. No one is able to perform a search from the Resource Center.

This is the result of another test I just performed:

It looks like the problem is related to our AWS region.

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-03-2019 09:10
From: Matt Lawson
Subject: 504 Error @ PC Resource Center SEARCH

Hey @OKTAY KEMAL, I'm not getting an error when I do a search. Out of curiosity, have you tried doing the search on know.genesys.com? It offer federated search, so you'll get results across multiple channels.  ​Sometimes clearing cookies and cache helps with problems like this.

Cheers!

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager

Hi folks,
I am still pursuing this with our vendor. Thank you for keeping us updated- I greatly appreciate your patience.
Best,
Andy

------------------------------
Andy Smith
Genesys - Employees
------------------------------

Original Message:
Sent: 11-08-2019 03:55
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Same on my end too. "403 Forbidden" error.

My IP: 195.175.80.62





------------------------------
Thanks,
Oktay Kemal
CCR
------------------------------


Original Message:
Sent: 11-08-2019 03:29
From: Rasko Radojevic
Subject: 504 Error @ PC Resource Center SEARCH

Hello @Andy Smith
at least for me, the problem still persist this morning

​

------------------------------
Раско Радојевић
Rasko Radojevic


Original Message:
Sent: 11-07-2019 12:10
From: Andy Smith
Subject: 504 Error @ PC Resource Center SEARCH

Hi Rasko and Oktay,
My apologies that this is taking some time to resolve. We checked again and found several blocked cloudfront IPs. These should be cleared soon.
Thanks,
Andy

------------------------------
Andy Smith
Genesys - Employees


Original Message:
Sent: 11-07-2019 03:55
From: Rasko Radojevic
Subject: 504 Error @ PC Resource Center SEARCH

Same for me
This is my Screen shot.
my IP address is 193.203.27.37

------------------------------
Раско Радојевић
Rasko Radojevic


Original Message:
Sent: 11-07-2019 02:50
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Thanks Andy.

Unfortunately, the problem still remains. I am pasting a new screenshot with today's date.

Thanks,
Oktay

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-06-2019 15:18
From: Andy Smith
Subject: 504 Error @ PC Resource Center SEARCH

Hi folks,
We worked with our vendor to remove several IP blocks that may have been causing this issue. Please let us know if you see any further 403 errors.
Thanks,

Andy Smith

------------------------------
Andy Smith
Genesys - Employees


Original Message:
Sent: 11-06-2019 08:18
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Thanks for the information @Rasko Radojevic.

Yes, it seems it has a bigger impact than I anticipated.​ The Same problem is reported in the Middle East too.

I hope it gets fixed...

Regards.

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-06-2019 07:55
From: Rasko Radojevic
Subject: 504 Error @ PC Resource Center SEARCH

Hi @OKTAY KEMAL
I have reported the issue in September (https://community.genesys.com/digestviewer29/viewthread?MessageKey=675d9370-d899-4cd8-b25b-93c51cb8da0a) and it was CLoudFront restriction
And I'm facing the same issue again right now (I have tried from other PCs in my offices)​ with the same behavior I have reported, and you are facing.
Hope it will be resolved for good.

Regards from Belgrade

------------------------------
Раско Радојевић
Rasko Radojevic


Original Message:
Sent: 11-06-2019 04:12
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Thanks @Josh Rucker.

By the way, this thing is getting weirder.​

Right now I am getting "403 Forbidden"  nginx message. There really seems to be an issue with searching...

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-04-2019 09:38
From: Josh Rucker
Subject: 504 Error @ PC Resource Center SEARCH

Hi @OKTAY KEMAL,

This issue presents itself from time to time and is typically an issue caused by our vendor blocking a series of CloudFront IP ranges.  Thanks for reporting the issue, even though it appears to have been resolved at this point.  We are continuously working with our vendor to ensure that all of our content remains available.

Josh

------------------------------
Josh Rucker
Genesys - Employees


Original Message:
Sent: 11-04-2019 02:50
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Hi @Matt Lawson,

The search works fine as of this morning. The issue seems to be resolved.​​

Thanks for your help.


------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-03-2019 09:56
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Hi @Matt Lawson,

Thanks. The Search @ know.genesys.com​​ works fine. Just tested again.

However, the Resource Center is still firing the same timeout error. I just tried again from home with my home ADSL network, cleared cookies, tried using Safari apart from Chrome browser, and also tried from iOS and Android phone browsers with 4G Cellular networks. The results were the same.

By the way, I forgot to mention that this is happening to all of us here in Istanbul. No one is able to perform a search from the Resource Center.

This is the result of another test I just performed:

It looks like the problem is related to our AWS region.

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-03-2019 09:10
From: Matt Lawson
Subject: 504 Error @ PC Resource Center SEARCH

Hey @OKTAY KEMAL, I'm not getting an error when I do a search. Out of curiosity, have you tried doing the search on know.genesys.com? It offer federated search, so you'll get results across multiple channels.  ​Sometimes clearing cookies and cache helps with problems like this.

Cheers!

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager

Hello @Andy Smith
Today I'm getting 504 error

​

------------------------------
Раско Радојевић
Rasko Radojevic
------------------------------

Original Message:
Sent: 11-08-2019 16:55
From: Andy Smith
Subject: 504 Error @ PC Resource Center SEARCH

Hi folks,
I am still pursuing this with our vendor. Thank you for keeping us updated- I greatly appreciate your patience.
Best,
Andy

------------------------------
Andy Smith
Genesys - Employees
------------------------------


Original Message:
Sent: 11-08-2019 03:55
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Same on my end too. "403 Forbidden" error.

My IP: 195.175.80.62





------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-08-2019 03:29
From: Rasko Radojevic
Subject: 504 Error @ PC Resource Center SEARCH

Hello @Andy Smith
at least for me, the problem still persist this morning

​

------------------------------
Раско Радојевић
Rasko Radojevic


Original Message:
Sent: 11-07-2019 12:10
From: Andy Smith
Subject: 504 Error @ PC Resource Center SEARCH

Hi Rasko and Oktay,
My apologies that this is taking some time to resolve. We checked again and found several blocked cloudfront IPs. These should be cleared soon.
Thanks,
Andy

------------------------------
Andy Smith
Genesys - Employees


Original Message:
Sent: 11-07-2019 03:55
From: Rasko Radojevic
Subject: 504 Error @ PC Resource Center SEARCH

Same for me
This is my Screen shot.
my IP address is 193.203.27.37

------------------------------
Раско Радојевић
Rasko Radojevic


Original Message:
Sent: 11-07-2019 02:50
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Thanks Andy.

Unfortunately, the problem still remains. I am pasting a new screenshot with today's date.

Thanks,
Oktay

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-06-2019 15:18
From: Andy Smith
Subject: 504 Error @ PC Resource Center SEARCH

Hi folks,
We worked with our vendor to remove several IP blocks that may have been causing this issue. Please let us know if you see any further 403 errors.
Thanks,

Andy Smith

------------------------------
Andy Smith
Genesys - Employees


Original Message:
Sent: 11-06-2019 08:18
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Thanks for the information @Rasko Radojevic.

Yes, it seems it has a bigger impact than I anticipated.​ The Same problem is reported in the Middle East too.

I hope it gets fixed...

Regards.

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-06-2019 07:55
From: Rasko Radojevic
Subject: 504 Error @ PC Resource Center SEARCH

Hi @OKTAY KEMAL
I have reported the issue in September (https://community.genesys.com/digestviewer29/viewthread?MessageKey=675d9370-d899-4cd8-b25b-93c51cb8da0a) and it was CLoudFront restriction
And I'm facing the same issue again right now (I have tried from other PCs in my offices)​ with the same behavior I have reported, and you are facing.
Hope it will be resolved for good.

Regards from Belgrade

------------------------------
Раско Радојевић
Rasko Radojevic


Original Message:
Sent: 11-06-2019 04:12
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Thanks @Josh Rucker.

By the way, this thing is getting weirder.​

Right now I am getting "403 Forbidden"  nginx message. There really seems to be an issue with searching...

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-04-2019 09:38
From: Josh Rucker
Subject: 504 Error @ PC Resource Center SEARCH

Hi @OKTAY KEMAL,

This issue presents itself from time to time and is typically an issue caused by our vendor blocking a series of CloudFront IP ranges.  Thanks for reporting the issue, even though it appears to have been resolved at this point.  We are continuously working with our vendor to ensure that all of our content remains available.

Josh

------------------------------
Josh Rucker
Genesys - Employees


Original Message:
Sent: 11-04-2019 02:50
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Hi @Matt Lawson,

The search works fine as of this morning. The issue seems to be resolved.​​

Thanks for your help.


------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-03-2019 09:56
From: Oktay Kemal
Subject: 504 Error @ PC Resource Center SEARCH

Hi @Matt Lawson,

Thanks. The Search @ know.genesys.com​​ works fine. Just tested again.

However, the Resource Center is still firing the same timeout error. I just tried again from home with my home ADSL network, cleared cookies, tried using Safari apart from Chrome browser, and also tried from iOS and Android phone browsers with 4G Cellular networks. The results were the same.

By the way, I forgot to mention that this is happening to all of us here in Istanbul. No one is able to perform a search from the Resource Center.

This is the result of another test I just performed:

It looks like the problem is related to our AWS region.

------------------------------
Thanks,
Oktay Kemal
CCR


Original Message:
Sent: 11-03-2019 09:10
From: Matt Lawson
Subject: 504 Error @ PC Resource Center SEARCH

Hey @OKTAY KEMAL, I'm not getting an error when I do a search. Out of curiosity, have you tried doing the search on know.genesys.com? It offer federated search, so you'll get results across multiple channels.  ​Sometimes clearing cookies and cache helps with problems like this.

Cheers!

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager