Genesys Cloud - Main

Hello all

Regarding surveys and evaluations, our information requirements are to be able to access detailed answers to each question. The Conversations API does not go into such detail, showing only a summary of information in these aspects. 
The specific questions would come in the attributes, but from what we have seen this information is only available in the Evaluations and surveys APIs respectively. Could we with A3S make the events of these APIs reach us?

Thanks

Regards

Hello Soraya,

There is an idea in the Genesys Cloud Product Ideas Lab: Views: Survey - View of Post-Call Survey Responses at question level for each response - and ability to export. With regards to if you can report on question level via A3S, I will look into that.