@Robert Wakefield-Carl Thank you for the response. Also is there an API from where I can access these voicemail files. The plan is to pick up this file and play back in another IVR.
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Tejaswini Nayak
Target Corporation
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Original Message:
Sent: 07-17-2024 09:49
From: Robert Wakefield-Carl
Subject: Ability to record and playback
If this is being passed off to an agent, you can use ACD VoicemailWork with ACD voicemail interactions - Genesys Cloud Resource Center (mypurecloud.com). Genesys is not good with file manipulation, so you can't really go down the file-based route. :
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 07-17-2024 06:59
From: Tejaswini Nayak
Subject: Ability to record and playback
Hi
I have a scenario where a caller calls in -> chooses option to record his/her message -> this message is stored as wav file and can be played back to caller if s/he chooses to do so. How do i achieve this in architect? Can somebody guide thru the steps if it is possible?
#ArchitectureandDesign
#Implementation
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Tejaswini Nayak
Target Corporation
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