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  • 1.  Ability to record and playback

    Posted 07-17-2024 07:00
    No replies, thread closed.

    Hi

    I have a scenario where a caller calls in -> chooses option to record his/her message -> this message is stored as wav file and can be played back to caller if s/he chooses to do so. How do i achieve this in architect? Can somebody guide thru the steps if it is possible?


    #ArchitectureandDesign
    #Implementation

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    Tejaswini Nayak
    Target Corporation
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  • 2.  RE: Ability to record and playback
    Best Answer

    Posted 07-17-2024 09:49
    No replies, thread closed.

    If this is being passed off to an agent, you can use ACD VoicemailWork with ACD voicemail interactions - Genesys Cloud Resource Center (mypurecloud.com).  Genesys is not good with file manipulation, so you can't really go down the file-based route.  :  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Ability to record and playback

    Posted 07-22-2024 06:41
    No replies, thread closed.

    @Robert Wakefield-Carl Thank you for the response. Also is there an API from where I can access these voicemail files. The plan is to pick up this file and play back in another IVR.



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    Tejaswini Nayak
    Target Corporation
    ------------------------------

    Original Message


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