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  • 1.  About external contacts

    Posted 03-09-2023 20:57
    No replies, thread closed.

    There are two questions.
    1.Make a call or send an e-mail to a user registered as an external contact, the history will be left on the contact page. How many can be registered?
    2.The user name registered as an external contact is not displayed in the list of performance -> interaction. Is it possible to change the settings to make it visible?


    #Telephony

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    OGATA HIKARU
    NEC Corporation
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  • 2.  RE: About external contacts

    Posted 03-11-2023 19:34
    No replies, thread closed.
    1. You can have roughly 10 million entities as explained here: How many External Contacts can I have? Is there a limit? - Genesys Cloud Resource Center (mypurecloud.com)
    2. Once an email or phone number matches an external contact, the name of the contact will show in the incoming call/email section.  Here is a good article about External Contacts:  External contact management scenarios - Genesys Cloud Resource Center (mypurecloud.com)


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    Robert Wakefield-Carl
    TTEC Digital, LLC fka Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


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