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  • 1.  Access disruption to the 167.234.48.0/20 range

    Posted 03-13-2026 09:24
    Edited by Jeremie SIMON 03-13-2026 09:52
    No replies, thread closed.

    Hello,

    Have any customers reported an almost permanent inability to access this range from some ISP ?
    All checks done from our side
    Regards,


    #Telephony

    ------------------------------
    Jeremie
    IT
    ------------------------------



  • 2.  RE: Access disruption to the 167.234.48.0/20 range
    Best Answer

    Posted 03-13-2026 10:03
    No replies, thread closed.

    Hello Jeremie,

    This is caused by the AWS outage in the MEC1 region.

    This message can safely be ignored unless either of the following items are true:

    1. The customer org is located in me-central-1

    2. The customer is utilizing me-central-1 as a media region on any of their trunks or sites



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------



  • 3.  RE: Access disruption to the 167.234.48.0/20 range

    Posted 03-13-2026 10:22
    No replies, thread closed.

    Hello @Jason Kleitz,

    Thank you for the clarification

    Customer org is located in eu-central-1, so you are confirming that there is no risk of any impact on communications in this case

    Regards



    ------------------------------
    Jeremie SIMON
    IT
    ------------------------------

    Original Message


  • 4.  RE: Access disruption to the 167.234.48.0/20 range

    Posted 03-13-2026 10:32
    No replies, thread closed.

    Correct. As long as they are not utilizing me-central-1 as a media region on any of their trunks or sites.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 5.  RE: Access disruption to the 167.234.48.0/20 range

    Posted 03-13-2026 14:00
    No replies, thread closed.

    Hi Jason,

    Do you know by any chance what could be the symptoms if we have mec1 media region set (and no alternative) hosted on euc1?

    Call disconnect? Mos degradation? 

    Thank you. 



    ------------------------------
    Adorjan Racz
    Customer Solutions Design Practioner
    ------------------------------

    Original Message


  • 6.  RE: Access disruption to the 167.234.48.0/20 range

    Posted 03-13-2026 14:27
    No replies, thread closed.

    Hello Adorjan,

    I'm not sure about the exact symptoms that may occur due to the current fluctuation in stability for that AWS region. If you are utilizing me-central-1 as the media region on any sites/trunks, I would recommend that this be changed to a different region to work around the current issue.

    For more details please check out these articles in the Resource Center:

    Global Media Fabric overview - Genesys Cloud Resource Center

    Configure your site for Global Media Fabric - Genesys Cloud Resource Center

    Configure your trunk for Global Media Fabric - Genesys Cloud Resource Center



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


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