Good Day Eystein
According to my understanding, the only way to access the "recording" while in progress is when a supervisor uses the Barge-in option and listens to the actual call -
https://help.mypurecloud.com/articles/monitor-in-progress-voice-interactions/#:~:text=Which%20participant%20should%20I%20monitor,that%20you%20chose%20to%20monitor.
I had a look on a "Live" interaction and was unable to access the recording besides like the above mentioned.
Regards
------------------------------
Stephan Taljaard
EMBEDIT s.r.o
------------------------------
Original Message:
Sent: 12-19-2025 02:20
From: Eystein Kylland
Subject: Access to recording when it is deleted by policy after call disconnected
We have a discussion with compliance. On the trunk we have the configuration under to also be able to record outbound calls. For inbound calls we have policy that will delete(not store) recording after call is hanged up if you are not member of a specific work team. Does anyone have access to this streaming/recording that is done during the call before the call ends and the policy delete it/not store it. If someone from Genesys also could answer it would be nice.
#Telephony
------------------------------
Eystein Kylland
Systemutvikler Genesys Applikasjonsspesialist
------------------------------